Changing your mind

You may return eligible products within 30 days after delivery. For hygiene and safety reasons, cosmetics, skincare and personal-care products must remain sealed, unused and in their original saleable packaging.

Starting a return

Contact our customer-care team with your order number, the product you wish to return and the reason for the return. We will provide the appropriate return instructions and address.

Faulty, damaged or incorrect items

Please contact us within 48 hours of delivery and include clear photographs of the item, packaging and delivery label. Where an item is confirmed as faulty, damaged in transit or supplied incorrectly, we will arrange a replacement or refund and cover reasonable return costs.

Refund timing

Approved refunds are issued to the original payment method after the returned item has been inspected. Banks and payment providers may take a further 3–10 working days to display the credit.

Items that cannot be returned

Opened or used personal-care products, gift cards, personalised items and products marked as final sale cannot normally be returned unless faulty.